---
title: "👤 Subject Portal Experience"
url: "https://help.scaut.com/en/article/-subject-portal-experience"
language: "en"
last_updated: "2025-08-22T19:03:50.314Z"
---

# 👤 Subject Portal Experience

Understand what your subjects see and experience when completing their background checks through the Scaut portal.

## Overview

The subject portal is designed to provide a clear, professional, and user-friendly experience for individuals undergoing background screening. Understanding what subjects see helps you better support them through the process.

## Portal Branding

### Branding Options

The portal appearance depends on your subscription level:

**Standard Subscription**

-   Scaut branded portal
-   Shows your organization name
-   Displays requesting user's name and contact
-   Professional Scaut interface
-   Standard color scheme

**Enterprise Subscriptions**

-   White-labeling available
-   Custom branding options
-   Your logo and colors
-   Customized messaging
-   Branded email communications

### What Subjects See

**Portal Header Information**

-   Organization requesting the check
-   User who initiated the screening
-   Clear purpose statement
-   Privacy and compliance notices

## Communication Channels

### Contacting Your Organization

**Available Options**

-   ✅ Organization contact info displayed
-   ✅ Email and phone provided
-   ✅ Support documentation available

**Subject Support Resources**

-   **Help/FAQ Section** - Common questions answered
-   **Step-by-step guides** - Process walkthroughs
-   **Document requirements** - Clear specifications
-   **Technical support** - Platform assistance

## Progress Tracking

### Visual Progress Indicators

Subjects have comprehensive visibility into their screening progress:

**Progress Bar**

-   Overall completion percentage
-   Visual representation of progress
-   Updates in real-time
-   Clear start-to-finish view

**Estimated Completion**

-   ✅ Time to completion displayed
-   ✅ Updates as checks progress
-   ✅ Accounts for check types
-   ✅ Adjusts for delays

### Interactive Checklist

**How the Checklist Works** Subjects see their screening as an organized checklist:

1.  **Clear Structure**
    -   All required checks listed
    -   Optional items marked
    -   Grouped logically
    -   Priority items highlighted
2.  **Status Indicators**
    -   ✅ Completed items
    -   🔄 In progress checks
    -   ⏳ Pending items
    -   ❗ Action required
3.  **Action Items**
    -   What subject needs to do
    -   Required documents
    -   Deadlines if applicable
    -   Clear next steps

### Subject Actions

**What Subjects Can Do**

-   Upload required documents
-   Provide consent electronically
-   Answer screening questions
-   Track their progress
-   Save and return later
-   Download completed reports (if permitted)

**Workflow Features**

-   **Document upload** - Secure file submission
-   **Digital consent** - Electronic signatures
-   **Information updates** - Correct mistakes
-   **Session management** - Secure timeout

## Subscription Features

### Standard Experience

**What's Included**

-   Professional Scaut branding
-   Standard progress tracking
-   Basic email notifications
-   Default messaging
-   Standard support resources

### Premium Experience

**Enhanced Features**

-   Message customization
-   Branded communications
-   Custom email templates
-   Enhanced support options
-   Additional configuration

### Enterprise Experience

**Full Customization**

-   Complete white-labeling
-   Custom domain options
-   Fully branded experience
-   Custom workflows
-   Priority support channels

## Best Practices

### Preparing Subjects

**Before They Start**

-   ✅ Send clear instructions
-   ✅ Explain the process
-   ✅ List required documents
-   ✅ Provide time estimates
-   ✅ Share your contact info

**Setting Expectations**

-   Timeline for completion
-   What checks will be run
-   How results will be used
-   Privacy and data handling
-   Support availability

### Supporting Subjects

**During the Process**

-   Monitor progress regularly
-   Respond to questions quickly
-   Provide document examples
-   Clarify requirements
-   Send friendly reminders

**Common Subject Questions**

-   "How long will this take?"
-   "What documents do I need?"
-   "Is my information secure?"
-   "Who sees my information?"

### Troubleshooting

**Common Issues**

-   **Document uploads failing** - Check file size and format
-   **Can't complete a section** - Verify all fields completed
-   **Lost access** - Resend invitation link
-   **Questions about checks** - Provide clear explanations
-   **Technical problems** - Direct to support FAQ  
     

💡 **Pro Tip:** Create a standard welcome email template that includes your contact information, expected timeline, required documents list, and a link to the FAQ section. This proactive communication reduces subject confusion and support requests by 60%.