🔐 Can't Log In? Locked Accounts and Password Resets

If you cannot sign in to Scaut, the cause is almost always one of three things: a forgotten or mistyped password, a temporary lock after several failed attempts, or access that an administrator needs to restore. This article walks through each, in the order worth trying.

Reset your password

If you are not sure your password is correct, reset it before anything else.

On the sign-in page, select Forgot password.
Enter the email address you use for Scaut and submit.
Open the reset email and follow the link to set a new password.
Return to the sign-in page and log in with the new password.

If the reset email does not arrive within a few minutes, check your spam and junk folders, and confirm you used the same email address your account was created with.

"Account locked due to too many failed attempts"

This message means Scaut has temporarily blocked sign-in after several incorrect password attempts. It is a security measure, not a sign that your account has been deleted or disabled by your organization.

What to do:

Wait a short while, then reset your password using the steps above. A fresh, correct password is the cleanest way back in. [EDITOR NOTE: confirm whether the lock clears automatically after a set time, and if so, how long, so we can state it here.]
Make sure you are using the correct work email for this account.
If you still cannot sign in after resetting, the lock needs to be reviewed and cleared. See "Who can restore your access" below.

Who can restore your access

Scaut accounts sit inside an organization. The person who created the organization (the Owner) and any administrators they have appointed manage user access. Depending on your situation, one of two routes is faster:

Your organization's Scaut Owner or administrator can re-invite you or help with user-level issues. If a colleague set up your access, start with them.
Scaut support can review a lock that an administrator cannot clear, or help when you are the Owner and have no one else to turn to.

When you contact support, include your work email, your company name, the exact on-screen message, and roughly when the lock happened. That lets us act on the first reply.

Contact Scaut support

Email info@scaut.com with the details above.

Can't find the sign-in or sign-up page?