π― Quick Reference Guide
Essential information and key points for efficient platform use.
Key Capabilities
What You Can Do
Tags & Organization
- β Tag any order or subject anytime
- β All users can create tags
- β Tag bulk orders as a group
- β Share specific tags externally
- β 30-character tag names with spaces
Search & Filtering
- β Search within each section
- β Use quick filter presets
- β Combine multiple filters
- β Filter by status and outcome
- β Time-based filtering
Subject Portal
- β Real-time progress tracking
- β Interactive checklist view
- β Document upload capability
- β Save and return functionality
- β White-labeling (Premium/Enterprise)
Key Limitations
What You Cannot Do (yet)
Tags & Organization
- β No bulk tagging for subjects
- β No central tag management
- β Cannot add multiple tags at once
- β No tag directory or list
- β No tag permissions/restrictions
Search & Filtering
- β No global search across sections
- β No saved custom filters
- β No advanced search operators
- β No search history
- β No wildcard searching
Best Practices Summary
Daily Operations
- Start each day with My Orders + Waiting on Organization
- Tag immediately after creating orders
- Use consistent tag naming conventions
- Check correct section before searching
- Monitor subject progress regularly
Weekly Tasks
- Review and clean up unused tags
- Check pending orders with filters
- Follow up on incomplete subjects
- Update team on tag conventions
- Review search patterns for efficiency
Common Workflows
New Order Process
- Create order
- Apply relevant tags
- Add to bulk group if applicable
- Set priority with tags
- Monitor through filters
Finding Information
- Navigate to correct section
- Try quick filters first
- Add search terms if needed
- Check multiple sections if unsure
- Use tags for categorization
Subject Support
- Send clear initial instructions
- Monitor progress indicators
- Respond to contact quickly
- Check for action items
- Follow up on delays
Subscription Feature Matrix
| Feature | Standard | Premium | Enterprise |
|---|---|---|---|
| Basic Tags | β | β | β |
| Search & Filter | β | β | β |
| Subject Portal | β | β | β |
| Progress Tracking | β | β | β |
| White-labeling | β | β | β |
| Custom Messages | β | β | β |
| Custom Packages | β | β | β |
| Bundles | β | β | β |
Coming Soon Features
- π Custom saved filters
- π Enhanced tag management
- π Advanced search operators
- π Bulk subject operations
- π Additional portal customization
Top Tips for Success
For New Users
- Master quick filters before complex searches
- Create simple tags and expand gradually
- Document your tag system for team consistency
- Check subject progress daily
- Provide clear information to subjects
For Power Users
- Combine filters for precise results
- Use tag prefixes for organization
- Create workflow tags for process tracking
- Monitor completion times for optimization
- Leverage bulk orders for efficiency
For Administrators
- Establish tag conventions organization-wide
- Train team on search best practices
- Set up standard workflows with tags
- Monitor feature usage for upgrades
- Plan for upcoming features in workflows
π‘ Final Pro Tip: The platform is designed for flexibility - don't over-engineer your processes initially. Start simple, measure what works, and incrementally improve your workflows based on actual usage patterns.